Introduction:

NSW Trading Pty Ltd (“we”, “us”, “our”) is committed to protecting your privacy. This Privacy Policy explains how we collect, use, store and protect your personal information when you visit our website nswtrading.com.au or purchase from us.

1. Who We Are

NSW Trading Pty Ltd
3/4 Pat Devlin Close, Chipping Norton NSW 2170
Phone: 0472727171
Email: info@nswtrading.com.au
Website: nswtrading.com.au

2. What Information We Collect

We collect the following personal information when you:

  • Place an order on our website
  • Create an account
  • Contact us via phone, email or WhatsApp
  • Leave a comment or enquiry
  • Subscribe to our newsletter

Information collected includes:

  • Full name
  • Email address
  • Phone number
  • Delivery and billing address
  • Payment information (processed securely)
  • IP address and browser information
  • Order history

3. How We Use Your Information

We use your personal information to:

  • Process and fulfil your orders
  • Send order confirmations and delivery updates
  • Respond to your enquiries
  • Send promotional emails (only if you opt-in)
  • Improve our website and customer experience
  • Comply with legal obligations

4. Cookies

Our website uses cookies to:

  • Remember your login details
  • Save your cart items
  • Analyse website traffic
  • Improve your browsing experience

You can disable cookies in your browser settings. However, some features of our website may not function properly without cookies.

5. Payment Security

All payments on our website are processed through secure, encrypted payment gateways. NSW Trading does not store your full credit card details on our servers. Your payment information is protected by SSL encryption.

6. Sharing Your Information

We do not sell or rent your personal information to third parties. We may share your information with:

  • Delivery and freight companies (to fulfil your order)
  • Payment processors (to process transactions)
  • Email service providers (for newsletters, if opted in)
  • Legal authorities (if required by law)

7. Delivery Information

Your name, phone number and delivery address are shared with our freight and delivery partners solely for the purpose of delivering your order.

8. How Long We Keep Your Data

  • Order information: Kept for 7 years for legal and tax purposes
  • Account information: Kept until you request deletion
  • Newsletter subscribers: Kept until you unsubscribe
  • Comments: Kept indefinitely unless deletion is requested

9. Your Rights

You have the right to:

  • Access the personal information we hold about you
  • Request correction of incorrect information
  • Request deletion of your personal data
  • Unsubscribe from marketing emails at any time
  • Lodge a complaint with the Office of the Australian Information Commissioner (OAIC)

To exercise any of these rights, contact us at info@nswtrading.com.au

10. Third Party Links

Our website may contain links to third party websites. NSW Trading is not responsible for the privacy practices of those websites. We encourage you to read their privacy policies.

11. Children’s Privacy

Our website is not directed at children under the age of 18. We do not knowingly collect personal information from children.

12. Changes To This Policy

We may update this Privacy Policy from time to time. Any changes will be posted on this page with an updated date. We encourage you to review this policy periodically.

13. Contact Us

If you have any questions about this Privacy Policy, please contact us:

NSW Trading Pty Ltd
📍 3/4 Pat Devlin Close, Chipping Norton NSW 2170
📞 0472727171
✉️ info@nswtrading.com.au

Note:

This Privacy Policy complies with the Australian Privacy Act 1988 and the Australian Privacy Principles (APPs).