Privacy Policy – NSW Trading Pty Ltd

Last Updated: October 2026 Business: NSW Trading Pty Ltd Services: NDIS Home Modifications, Bathroom Accessibility, Mobility Improvements Website: nswtrading.com.au

 

1. Introduction

NSW Trading Pty Ltd (“we”, “us”, “our”) is committed to protecting your privacy. This Privacy Policy explains how we collect, use, store, and protect your personal information when you:

  • Submit an OT referral

  • Request a quote

  • Contact us

  • Upload documents or photos

  • Use our website nswtrading.com.au

  • Engage us for NDIS home modification services

We comply with the Privacy Act 1988 and the Australian Privacy Principles (APPs).

 

2. Who We Are

NSW Trading Pty Ltd 3/4 Pat Devlin Close, Chipping Norton NSW 2170 Phone: 0472 727 171 Email: info@nswtrading.com.au Website: nswtrading.com.au

 

3. What Information We Collect

We collect personal information necessary to provide home modification services, including:

Participant Information

  • Full name

  • NDIS number

  • Address

  • Contact details

  • Functional needs (as provided by OT)

  • Photos of the home

  • OT reports and recommendations

Occupational Therapist / Support Coordinator Information

  • Name

  • Organisation

  • Email

  • Phone number

  • Uploaded documents

General Website & Contact Information

  • Name

  • Email

  • Phone number

  • Enquiry details

  • IP address and browser information

Optional Information

  • Floor plans

  • Additional documents

  • Notes provided during referral or quote requests

We do not knowingly collect information from children under 18.

 

4. How We Use Your Information

We use your information to:

  • Provide NDIS home modification quotes

  • Review OT reports and recommendations

  • Arrange site visits

  • Prepare Scope of Works and compliance documentation

  • Communicate with participants, OTs, and Support Coordinators

  • Deliver home modification services

  • Improve our website and customer experience

  • Comply with legal and regulatory obligations

We do not use participant information for marketing.

 

5. OT Referral & Document Uploads

When you submit an OT referral or upload documents, we use this information solely to:

  • Assess modification requirements

  • Prepare quotes and Scope of Works

  • Support NDIS funding submissions

  • Complete home modifications safely and professionally

All uploaded files are stored securely.

 

6. Cookies & Website Tracking

Our website uses cookies to:

  • Improve website performance

  • Analyse traffic

  • Enhance user experience

You may disable cookies, but some features may not function correctly.

 

7. Payment Security (If Applicable)

If payments are processed online or electronically:

  • Payments are handled through secure, encrypted gateways

  • We do not store full credit card details

  • SSL encryption protects all sensitive data

 

8. Sharing Your Information

We do not sell or rent your personal information.

We may share information with:

  • Licensed tradespeople (for installation purposes)

  • Delivery partners (if delivering products or materials)

  • Occupational Therapists (for clarification or updates)

  • Support Coordinators or Plan Managers (for NDIS submissions)

  • Compliance authorities (if legally required)

  • IT service providers (secure hosting and email systems)

All partners are required to protect your information.

 

9. How Long We Keep Your Data

  • Referral & quote information: 7 years (legal & compliance requirements)

  • Compliance documents: 7 years

  • General enquiries: Until resolved

  • Uploaded photos & reports: Retained only as needed for the project

  • Email communications: Retained for record‑keeping

You may request deletion where legally permitted.

 

10. Your Rights

You have the right to:

  • Access your personal information

  • Request corrections

  • Request deletion (where legally allowed)

  • Opt out of marketing communications

  • Lodge a complaint with the Office of the Australian Information Commissioner (OAIC)

To exercise your rights, contact: ✉️ info@nswtrading.com.au

 

11. Third‑Party Links

Our website may contain links to external websites. We are not responsible for their privacy practices.

 

12. Data Security

We take reasonable steps to protect your information from:

  • Loss

  • Misuse

  • Unauthorised access

  • Modification

  • Disclosure

All data is stored securely using reputable service providers.

 

13. Changes to This Policy

We may update this Privacy Policy from time to time. The latest version will always be available on our website.

 

14. Contact Us

If you have any questions about this Privacy Policy, contact us:

NSW Trading Pty Ltd  📞 0472 727 171 ✉️ info@nswtrading.com.au