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Frequently Asked Questions

Got questions? We've got answers. Find everything you need to know about our products, delivery, pricing and more.
Q1: Who is NSW Trading?

NSW Trading Pty Ltd is a trusted Australian importer, wholesaler and retailer of quality building materials and construction hardware. Based in Chipping Norton, NSW, we supply builders, contractors, tradies, businesses and DIY customers across Sydney and Australia.

Q2: Where are you located?

We are located at 3/4 Pat Devlin Close, Chipping Norton NSW 2170, Sydney, Australia.

Q3: How can I contact you?

Phone: 0472727171
Email: info@nswtrading.com.au
WhatsApp: 0472727171
Or use our Contact Us page.

Q4: What products do you sell?

We supply a wide range of building and construction hardware including:Brackets (Angle, Corner, Pergola, Roofing, Fence, Beam)Screws (Timber, Metal, Tek, Self Tapping, Stainless Steel)Bolts (Coach, Hex, Stud, Through, Masonry, DynaBolts)Concrete Anchors (Chemical, Sleeve, Drop In, Wall Plug)Nuts, Washers and Threaded RodHinges and LatchesConstruction Hardware and Accessories

Q5: Do you stock galvanised and stainless steel products?

Yes! We stock products in multiple materials including:GalvanisedStainless Steel 316Stainless Steel 304Zinc PlatedHigh TensileAluminium

Q6: Can you source products not listed on your website?

Absolutely! If you cannot find what you need, contact our team and we will do our best to source the product for your project requirements.

Q7: Are your products suitable for outdoor use?

Yes. We stock galvanised and stainless steel products specifically designed for outdoor, coastal and high-corrosion environments.

Q8: Do you offer wholesale pricing?

Yes! We offer competitive wholesale and retail pricing for builders, contractors, tradies and businesses. Contact us for a wholesale account or bulk pricing enquiry.

Q9: Do you offer bulk discounts?

Yes, bulk order discounts are available. The more you order, the better the price. Contact us at 0472727171 or info@nswtrading.com.au for a custom quote.

Q10: What is the minimum order quantity?

We have no minimum order quantity — you can order a single item or bulk quantities. However, bulk orders qualify for better pricing and freight discounts.

Q11: How do I place an order?

You can order directly through our website nswtrading.com.au, call us on 0472727171, or email us at info@nswtrading.com.au.

Q12: Do you deliver Australia wide?

Yes! We deliver to Sydney, all of NSW and across Australia. Fast and reliable nationwide delivery available.

Q13: Do you offer free delivery?

Bulk orders qualify for freight discounts. Check our website for current delivery promotions or contact us for a delivery quote.

Q14: How long does delivery take?

Sydney Metro: 1-3 business daysNSW Regional: 3-5 business daysInterstate: 5-7 business days
Times may vary depending on stock availability and location.

Q15: Can I pick up my order?

Yes! Click and collect is available from our Chipping Norton warehouse. Please contact us before visiting to confirm stock availability.

Q16: What types of projects do you supply?

We supply hardware for all types of projects including:New residential home buildsHome renovations and extensionsCommercial constructionIndustrial projectsCarpentry and roofingSteel fabricationPergola and deckingLandscaping and outdoor structuresDIY home improvement

Q18: What is your return policy?

If you receive a damaged or incorrect item, please contact us within 7 days of delivery at info@nswtrading.com.au and we will arrange a replacement or refund.

Q19: Is it safe to pay on your website?

Yes! Our website uses SSL encryption and secure payment gateways to protect your information.

Still have questions?

Can't find what you're looking for? Our friendly team is here to help!
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About NSW Trading Pty Ltd

At NSW Trading Pty Ltd, we specialise in delivering safe, functional, and fully NDIS‑aligned home modifications. We work closely with Occupational Therapists, Support Coordinators, and Plan Managers to ensure every modification meets Australian Standards, NDIS guidelines, and the participant’s functional needs..

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info@nswtrading.com.au

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    • Home
    • NDIS Home Modifications
      • Home Modification Overview
      • Bathroom Modifications
      • Access Ramps
      • Handrails & Grap Rails
      • Door Widening
      • Access & Mobility Improvements
      • NDIS APPROVAL PROCESS
      • NDIS Home Modifications FAQ
    • NDIS Bathroom Renovations
      • Bathroom Renovations Overview
      • Bathroom Safety Modifications
      • Accessible Showers & Shower Seats
      • Accessible Toilets & Grab Rails
      • Accessible Sinks & Tapware
      • Non-Slip Flooring
      • OT-Assessed Bathroom Solutions
      • Bathroom Modifications FAQ
    • OT & Support Coordinator Resources
      • OT Referral Form
      • NDIS Home Modifications Funding Guide
      • Scope of Work Example
      • Builder Licence & Compliance Information
      • OT Frequently Asked Questions
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