Warranty Policy

Warranty Overview

At NSW Trading Pty Ltd, we stand behind the quality of our workmanship and the products we install. All home modifications are completed by licensed tradespeople and comply with Australian Standards, NSW Building Codes, and NDIS Home Modification Guidelines.

This Warranty Policy explains what is covered, what is not covered, and how to make a warranty claim.

 

1. Workmanship Warranty

We provide a 7‑year workmanship warranty on all building and installation work completed by NSW Trading Pty Ltd.

This covers:

  • Installation of fixtures

  • Structural modifications

  • Bathroom modifications

  • Access & mobility upgrades

  • Kitchen & laundry modifications

  • General construction work

If any workmanship‑related issue arises within the warranty period, we will repair or rectify the problem at no cost to the participant.

 

2. Waterproofing Warranty

All waterproofing work is carried out by licensed professionals and includes a 7‑year waterproofing warranty, in accordance with NSW building regulations.

This covers:

  • Shower areas

  • Bathroom floors

  • Wet‑area membranes

  • Waterproofing failures caused by installation

 

3. Electrical Warranty

All electrical work is completed by licensed electricians and includes:

  • 12‑month workmanship warranty

  • Full compliance certificate (CEC)

  • Replacement or repair of faulty electrical installation work

This warranty does not cover electrical appliances or fixtures supplied by the participant or third parties.

 

4. Plumbing Warranty

All plumbing work is completed by licensed plumbers and includes:

  • 12‑month workmanship warranty

  • Plumbing compliance certificate

  • Repairs for installation‑related plumbing faults

This warranty does not cover blockages or issues caused by misuse or external factors.

 

5. Product & Manufacturer Warranties

All products installed (tapware, shower heads, grab rails, toilets, basins, mixers, flooring, fixtures) are covered by the manufacturer’s warranty.

Typical manufacturer warranties include:

  • Tapware: 1–15 years

  • Grab rails: 1–10 years

  • Toilets & basins: 5–10 years

  • Shower seats: 1–10 years

  • Flooring: 5–20 years

If a product fails due to a manufacturing defect, we will assist with the warranty claim and replacement process.

 

6. What Is Not Covered

This warranty does not cover:

  • Damage caused by misuse, neglect, or accidents

  • Damage caused by third‑party contractors

  • Modifications or repairs performed by others

  • General wear and tear

  • Mould caused by poor ventilation

  • Water damage caused by participant misuse

  • Structural issues unrelated to our work

  • Products not supplied or installed by NSW Trading Pty Ltd

 

7. NDIS‑Related Warranty Conditions

For NDIS‑funded modifications:

  • All work is completed according to OT recommendations

  • All fixtures are installed as per functional requirements

  • Any changes requested after installation may require additional funding

  • Warranty does not cover participant‑requested alterations outside the original Scope of Works

 

8. How to Make a Warranty Claim

To lodge a warranty claim, please contact us with:

  • Participant name

  • Address

  • Date of installation

  • Description of the issue

  • Photos (if possible)

Email: warranty@nswhomemodifications.com.au Phone: [Your number]

We aim to respond to all warranty claims within 2 business days.

 

9. Inspection & Resolution Process

Once a claim is received:

  1. We review the issue

  2. We arrange an inspection (if required)

  3. We determine whether the issue is covered under warranty

  4. We repair or replace the affected item

  5. We provide updated documentation if needed

 

10. Our Commitment

We are committed to providing safe, high‑quality, long‑lasting home modifications. If any issue arises, our team will work with you to resolve it quickly and professionally.